Effective communication includes being mindful of your potential communication barriers which may impact on the conversation. When working with the child or young person:
- Listen carefully to what is being said.
- Be aware of information that is shared through non verbal communication methods such as body language and eye contact. Remember to include this in your note taking.
- Avoid expectations and prejudices which may lead to false assumptions or stereotyping. Ensure you suspend judgement and avoid any pre-conceived views.
- Respect differences in perceptions and viewpoint.
- Ensure you use language that is suitable and familiar to the child or young person. This includes being aware of differences in terminology, word meaning and accents.
- Remain impartial on topics that may be regarded as ‘off-limits’ or taboo e.g. politics, religion, disabilities (mental and physical), sexuality and sex, racism.
- Give the child or young person your full attention and show interest in what they are communicating. Avoid being distracted or rushed.
- Recognise the child or young person’s communication behaviours. Not all children use oral language, their ‘voice’ may feature multiple modalities or behaviours.
- Be aware of physical disabilities e.g. hearing problems, speech difficulties that may impact on the conversation.
Last updated 21 September 2020